Studio FAQ’S

Please cancel or reschedule your class using the same platform you booked through (Momence, ClassPass, or another booking platform).

To cancel or reschedule, click the three dots next to your reservation. Cancellations made within the allowed window will receive a credit; rescheduling within 12 hours of class start time will result in forfeiture of that credit.

Please note that we do not have a live receptionist. Cancellation or reschedule requests sent via email may not be seen in time and cannot be accommodated. Managing your reservation through your booking platform is the client’s responsibility.

• Membership credits do not roll over each month.

• Clients are billed every 30 days from the date of purchase.

• You may freeze your membership for up to 30 days for a $25/month fee.

• 7 days written notice is required to cancel a membership.

• You cannot cancel your own membership, this must be sent in an email.

• To Upgrade - Please email us and we will help you.

For classes

We require a minimum of 12 hours notice to cancel or reschedule a class. Late cancels and no-shows will result in the full class being deducted or charged.

Please note, instructors may change without prior notice.

After three no-shows, you will receive a warning, and your option to book can be revoked. If you can’t attend, be sure to cancel your spot to avoid penalties and to allow other students to take your place from the waiting list.

For membership

Email us at least 7 days before your billing date to avoid being charged for the next month. Cancellations made after this window will apply to the following billing cycle.

There are NO REFUNDS.

Our Refund Policy states that in the event of a cancellation of an appointment or class, a credit of equal value will be issued if the cancellation is made at least 12 hours prior to the scheduled appointment.

We are committed to providing exceptional customer service and are available to assist with rescheduling. Please contact us at admin@commongroundpilates.net for further assistance.

Same-Day Class Change Policy (FAQ)

Can I switch to a different class on the same day?
Yes—same-day class changes are allowed with a $15 change fee, regardless of location or instructor.

How do I switch my class?
You’ll need to:

1. Late cancel yourself out of your original class

2. Book yourself into the new class

Important:

• You will temporarily lose a class credit during this process

• If you do not late cancel yourself out of the original class, you will lose that credit

• This option is a courtesy—our 12-hour cancellation policy is firm

How is the $15 fee charged?

• You must have a credit card on file for us to process the fee

• The fee will be applied once our admin team completes the change

I booked through ClassPass—what do I do?
Follow the same steps above, then:

• Send $15 via Venmo to @commongroundpilates

• Include the new class date + time in the note

• Email us at studio@commongroundpilates.net to confirm the switch

When is the change finalized?
Please allow up to 24 hours for processing.

Why does it take time?
We do not have a receptionist on staff—our small team handles all admin tasks between teaching and running the studio.

There is a $25 fee to extend your 10pack by 30 days. No exceptions.

10 packs that are discounted are not extendable. There are not exceptions to this

You can freeze your membership for 30 days for a $25 fee. No exceptions.