Studio Policies.

01How to cancel or reschedule a class

Please cancel or reschedule your class using the same platform you booked through (Momence, ClassPass, or another booking platform). To cancel or reschedule, click the three dots next to your reservation. Cancellations made within the allowed window will receive a credit; rescheduling within 12 hours of class start time will result in forfeiture of that credit.

Please note that we do not have a live receptionist. Cancellation or reschedule requests sent via email may not be seen in time and cannot be accommodated. Managing your reservation through your booking platform is the client's responsibility.

Cancellation policy

We require a minimum of 12 hours notice to cancel or reschedule a class. Late cancels and no-shows will result in the full class being deducted or charged. Please note, instructors may change without prior notice.

After three no-shows, you will receive a warning, and your option to book can be revoked. If you can't attend, be sure to cancel your spot to avoid penalties and to allow other students to take your place from the waiting list.

02How memberships work

• Membership credits do not roll over each month.
• Clients are billed every 30 days from the date of purchase.
• 7 days written notice is required to cancel a membership.
• You cannot cancel your own membership — this must be sent in an email.
• Upgrade — please email us and we will help you.
• There are no freezes or pauses for holidays or travel allowed.

Email us at least 7 days before your billing date to avoid being charged for the next month. Cancellations made after this window will apply to the following billing cycle.

03Refund policy

There are NO REFUNDS. Our Refund Policy states that in the event of a cancellation of an appointment or class, a credit of equal value will be issued if the cancellation is made at least 12 hours prior to the scheduled appointment.

We are committed to providing exceptional customer service and are available to assist with rescheduling. Please contact us at admin@commongroundpilates.net for further assistance.

04Same-day class change

Yes — same-day class changes are allowed with a $15 change fee, regardless of location or instructor. To switch your class, you'll need to:

• Late cancel yourself out of your original class
• Book yourself into the new class

Important: You will temporarily lose a class credit during this process. If you do not late cancel yourself out of the original class, you will lose that credit. This option is a courtesy — our 12-hour cancellation policy is firm.

How the $15 fee is charged

You must have a credit card on file for us to process the fee. The fee will be applied once our admin team completes the change.

Booked through ClassPass?

Follow the same steps above, then send $15 via Venmo to @commongroundpilates, include the new class date and time in the note, and email us at studio@commongroundpilates.net to confirm the switch. Please allow up to 24 hours for processing — we do not have a receptionist on staff; our small team handles all admin tasks between teaching and running the studio.

0510-pack extensions & membership freezes

Extending your 10-pack

There is a $25 fee to extend your 10-pack by 30 days. No exceptions. 10-packs that are discounted are not extendable — there are no exceptions to this.

Freezing your membership

You can freeze your membership for 30 days for a $25 fee. No exceptions.

06Locations, parking & entry

Where the studios are located

• West Adams — 4505 W Jefferson Blvd #103, LA, CA 90016
• Mid City — 4571 W Washington Blvd, LA 90016
• Long Beach — 1203 Loma Ave, Long Beach, CA 90804
• Annapolis — 82 Maryland Avenue, Annapolis, MD 21401

Where to park

West Adams (Jefferson Blvd): Do NOT park in the lot at any time — cars will be towed. Street parking only.

Mid City & Long Beach: Street parking only.

Where to enter

West Adams: Please enter through the parking lot, facing Jefferson just east of Farmdale.

Long Beach: Enter the gate from the street, down the hallway to the studio. Next door to Buvons Wine Bar.

Students that arrive more than 10 minutes late will not be allowed in class.

07What to wear

Comfortable clothing, not too baggy so the instructor can see how your body is moving, to offer adjustments as needed. No loose shorts, please.

SOCKS ARE REQUIRED. Grippy socks are required everywhere for cleanliness. We sell socks in the studio if you would like to purchase them. Bring water and a towel if you sweat when you work out.

08Late arrival policy

Our policy states that students cannot be admitted to a class if they are more than 10 minutes late. This policy is in place to maintain the effectiveness of your workout and to ensure you receive all the valuable guidance and instructions from our instructors.

09Studio etiquette & photography

Etiquette

• No cell phones in class — let this be your time.
• Arrive on time. Clients will not be admitted more than 10 minutes after class starts.
• Be respectful of others — we're a community space first and foremost.

Photography & phone policy

To protect the focus, privacy, and comfort of everyone in class:

• No cell phones are allowed on the studio floor. Please silence and store them away before class begins.
• Photography or filming during class is not permitted.
• Clients may not photograph or record others without their explicit consent.
• Any personal filming for social media or promotions must be approved in advance by studio management.

Common Ground Pilates may occasionally capture photos or videos for marketing purposes. Thank you for helping us keep Common Ground Pilates a focused and respectful space.

10Still have questions?

See also our Privacy Policy and SMS / text messaging policy.