Studio FAQ’S

Welcome to Common Ground Pilates! Whether you're brand new or a longtime client, here’s everything you need to know about how we roll.

  • Please cancel or reschedule your class using the same platform you booked through (Momence, ClassPass, or another booking platform).

    To cancel or reschedule, click the three dots next to your reservation. Cancellations made within the allowed window will receive a credit; rescheduling within 12 hours of class start time will result in forfeiture of that credit.

    Please note that we do not have a live receptionist. Cancellation or reschedule requests sent via email may not be seen in time and cannot be accommodated. Managing your reservation through your booking platform is the client’s responsibility.

    • Membership credits do not roll over each month.

    • Clients are billed every 30 days from the date of purchase.

    • You may freeze your membership for up to 30 days for a $25/month fee.

    • 7 days written notice is required to cancel a membership.

    • You cannot cancel your own membership, this must be sent in an email.

    • To Upgrade - Please email us and we will help you.

  • For classes

    We require a minimum of 12 hours notice to cancel or reschedule a class. Late cancels and no-shows will result in the full class being deducted or charged.

    Please note, instructors may change without prior notice.

    After three no-shows, you will receive a warning, and your option to book can be revoked. If you can’t attend, be sure to cancel your spot to avoid penalties and to allow other students to take your place from the waiting list.

    For membership

    Email us at least 7 days before your billing date to avoid being charged for the next month. Cancellations made after this window will apply to the following billing cycle.

  • There are NO REFUNDS.

    Our Refund Policy states that in the event of a cancellation of an appointment or class, a credit of equal value will be issued if the cancellation is made at least 12 hours prior to the scheduled appointment.


    We are committed to providing exceptional customer service and are available to assist with rescheduling. Please contact us at admin@commongroundpilates.net for further assistance.

  • Yes, but a $15 change fee applies if you’re switching less than 12 hours before the start time.  If you are booking with ClassPass this is NOT an option.

  • There is a $25 fee to extend your 10pack by 30 days. No exceptions.

    10 packs that are discounted are not extendable. There are not exceptions to this

  • You can freeze your membership for 30 days for a $25 fee. No exceptions.

  • Long Beach (NEW)

    1203 Loma Ave, Long Beach, CA 90804

    West Adams Studio:

    4505 W Jefferson Blvd #103, LA CA 90016

    Mid City Studio

    4571 W Washington Blvd, LA 90016

  • West Adams Studio (Jefferson Blvd):

    Do NOT park in the lot at any time — cars will be towed. Street parking only.

    Mid City & Long Beach Studio

    Street parking only

  • West Adams: Please enter through the parking lot, facing Jefferson just east of Farmdale.

    Long Beach : Enter the gate from the street, down the hallway to the studio. Next door to Buvons Wine Bar

    Students that arrive more than 10 minutes late will not be allowed in class

  • Comfortable clothing, not too baggy so the instructor can see how your body is moving, to offer adjustments as needed.

    NO loose shorts, please.

    SOCKS ARE REQUIRED

    Grippy socks are required everywhere for cleanliness. We sell socks in the studio if you would like to purchase them.

    Bring water and a towel if you sweat when you workout.

  • Our policy states that students cannot be admitted to a class if they are more than 10 minutes late.

    This policy is in place to maintain the effectiveness of your workout and to ensure you receive all the valuable guidance and instructions from our instructors.

  • No cell phones in class — let this be your time.

    Arrive on time. Clients will not be admitted more than 10 minutes after class starts.

    Be respectful of others — we’re a community space first and foremost.

  • To protect the focus, privacy, and comfort of everyone in class:

    • No cell phones are allowed on the studio floor. Please silence and store them away before class begins.

    • Photography or filming during class is not permitted.

    • Clients may not photograph or record others without their explicit consent.

    • Any personal filming for social media or promotions must be approved in advance by studio management.

    • Common Ground Pilates may occasionally capture photos or videos for marketing purposes.

    Thank you for helping us keep Common Ground Pilates a focused and respectful space.