Studio FAQ’S
Welcome to Common Ground Pilates! Whether you're brand new or a longtime client, here’s everything you need to know about how we roll.
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Membership credits do not roll over each month.
Clients are billed every 30 days from the date of purchase.
You may freeze your membership for up to 30 days for a $25/month fee.
7 days written notice is required to cancel a membership.
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For classes
We require a minimum of 12 hours notice to cancel or reschedule a class. Late cancels and no-shows will result in the full class being deducted or charged.
Please note, instructors may change without prior notice.
After three no-shows, you will receive a warning, and your option to book can be revoked. If you can’t attend, be sure to cancel your spot to avoid penalties and to allow other students to take your place from the waiting list.
For membership
Email us at least 7 days before your billing date to avoid being charged for the next month. Cancellations made after this window will apply to the following billing cycle.
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There are NO REFUNDS.
Our Refund Policy states that in the event of a cancellation of an appointment or class, a credit of equal value will be issued if the cancellation is made at least 12 hours prior to the scheduled appointment.
We are committed to providing exceptional customer service and are available to assist with rescheduling. Please contact us at owner@westadampilates.net for further assistance. -
Yes, but a $15 change fee applies if you’re switching less than 12 hours before the start time.
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There is a $25 fee to extend your 10pack by 30 days. No exceptions.
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You can freeze your membership for 30 days for a $25 fee. No exceptions.
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Long Beach (NEW)
1203 Loma Ave, Long Beach, CA 90804
West Adams Studio:
4505 W Jefferson Blvd #103, LA CA 90016
Mid City Studio:
2525 W Washington Blvd #101, LA CA 90018
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Mid City Studio (Washington Blvd):
There is no onsite parking. Please allow ample time to find street parking in the area.
West Adams Studio (Jefferson Blvd):
Do NOT park in the lot at any time — cars will be towed. Street parking only.
Long Beach Studio (Loma Ave):
Street parking only
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West Adams: Please enter through the parking lot, facing Jefferson just east of Farmdale.
Long Beach : Enter the gate from the street. We’re behind Susan Hammond Skincare.
Mid City : Enter from Washington .
Students that arrive more than 10 minutes late will not be allowed in class
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Comfortable clothing, not too baggy so the instructor can see how your body is moving, to offer adjustments as needed.
NO loose shorts, please.
SOCKS ARE REQUIRED
Grippy socks are required everywhere for cleanliness. We sell socks in the studio if you would like to purchase them.
Bring water and a towel if you sweat when you workout.
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Our policy states that students cannot be admitted to a class if they are more than 10 minutes late.
This policy is in place to maintain the effectiveness of your workout and to ensure you receive all the valuable guidance and instructions from our instructors.
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No cell phones in class — let this be your time.
Arrive on time. Clients will not be admitted more than 10 minutes after class starts.
Be respectful of others — we’re a community space first and foremost.